Privacy Policy
PRIVACY POLICY
Last updated: 9 July 2026
1. Who we are
White Horse Steel Installations is the data controller responsible for the personal information described in this Privacy Policy.
Our contact details are:
White Horse Steel Installations
Swatton Barn
Swindon
SN4 0EU
Telephone: 07874 059 558
Email: enquiries@whitehorsesteelinstallations.co.uk
Please contact us using these details if you have any questions about this Privacy Policy or how we use your personal information.
2. Personal information we collect
When you submit an enquiry through our website, we may collect:
• Your name
• Your email address
• Your telephone number
Our website is hosted and operated using Wix. When you visit the website, Wix and the technologies used on the website may also process technical information, including your IP address, browser and device information, pages visited, website activity and cookie preferences.
We do not intentionally collect special category personal information, such as information about health, ethnicity, religion or political opinions, through the website. Please do not provide this type of information through the contact form.
3. How we collect your information
We collect your name, email address and telephone number directly from you when you complete and submit our website contact form.
Certain technical information is collected automatically when you use the website through essential technologies, server logs, cookies and similar technologies. Non-essential technologies are only used where the required consent has been obtained.
4. How we use your information and our lawful bases
We use your name, email address and telephone number to:
• Respond to your enquiry
• Contact you about the services you have asked about
• Arrange a quotation, discussion or site visit where appropriate
• Maintain reasonable records of enquiries
Where you are enquiring about services for yourself, our lawful basis is taking steps at your request before entering into a contract.
Where you contact us on behalf of a business or organisation, our lawful basis is our legitimate interest in responding to business enquiries and providing our services.
We process necessary technical information for our legitimate interests in operating, maintaining and protecting a secure and functioning website.
Where non-essential analytics, functional, advertising or tracking technologies are used, our lawful basis is consent where consent is required.
We do not use information submitted through the contact form for direct marketing unless you have separately agreed to receive it.
5. Is providing your information compulsory?
No. You are not legally or contractually required to provide information through the website.
However, if you do not provide a suitable email address or telephone number, we may be unable to respond to your enquiry.
6. Cookies and similar technologies
Our website uses cookies and similar technologies. Some are essential for the website to operate, remain secure and remember your privacy choices. Essential technologies may be used without consent where permitted by law.
Non-essential technologies, such as certain analytics, functional or advertising cookies, are only used after you have made the relevant choice through the website's cookie banner where consent is required.
You can accept, reject or manage non-essential cookies through the cookie banner. You can also change or withdraw your choices later using the cookie settings link available on the website.
The cookie banner or cookie settings panel provides further information about the individual cookies and technologies used, their purposes and their duration.
7. Who we share your information with
We may share personal information with:
• Wix, which provides our website hosting, website forms and related website services
• Service providers who help us administer, maintain or secure the website
• Professional advisers or insurers where reasonably necessary
• Courts, regulators, law enforcement bodies or other authorities where disclosure is required by law or is necessary to establish, exercise or defend legal claims
These organisations may only use the information for the relevant purpose and must protect it appropriately.
We do not sell your personal information.
8. International transfers
Wix and some of its service providers operate internationally. As a result, website information may be stored or processed outside the United Kingdom.
Where personal information is transferred outside the UK, appropriate protections must be used. These may include transfers to countries covered by UK adequacy regulations or approved contractual safeguards, together with appropriate technical and organisational measures.
You may contact us using the details above to request further information about the safeguards relevant to your personal information.
9. How long we keep your information
We normally keep information submitted through the website contact form for up to 24 months after our last communication with you.
If your enquiry results in work being carried out, relevant information may be retained for longer where it forms part of our customer, contractual, accounting, insurance or legal records.
Technical and cookie information is retained for the periods shown in the website's cookie settings or for as long as reasonably necessary to operate, maintain and protect the website.
We may retain information for longer where this is required by law or is reasonably necessary in connection with a complaint, dispute or legal claim. Information that is no longer required will be deleted or anonymised.
10. How we protect your information
We use reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
No website, email system or internet transmission can be guaranteed to be completely secure.
11. Your data protection rights
Depending on the circumstances, you may have the right to:
• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is used
• Ask us to transfer information you provided to us, where the right to data portability applies
• Withdraw consent at any time where we rely on consent
These rights are not absolute and may not apply in every situation. We may need to keep certain information where the law permits or requires us to do so.
To exercise a right, contact us at enquiries@whitehorsesteelinstallations.co.uk or telephone 07874 059 558. We may need to ask for information to confirm your identity.
12. Your right to object
You have the right to object to our use of your personal information where we rely on legitimate interests. We will stop using the information for that purpose unless we have compelling legitimate grounds to continue or the information is needed for a legal claim.
You have an absolute right to object if your personal information is used for direct marketing.
13. Data protection complaints
You may make a complaint about how we use your personal information by email, telephone or post using the contact details in section 1.
We will acknowledge a data protection complaint within 30 days of receiving it. We will take appropriate steps to investigate and respond without undue delay, keep you informed where appropriate and explain the outcome to you.
You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. Information about making a complaint is available at www.ico.org.uk.
14. Third-party websites
Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices, security or content. You should read the privacy information provided by any third-party website you visit.
15. Automated decision-making
We do not use personal information collected through the website to make decisions based solely on automated processing that have legal or similarly significant effects on you.
16. Changes to this Privacy Policy
We may update this Privacy Policy if our website, services, suppliers or legal obligations change. The latest version will be published on the website and the date at the top will be updated.